Our Guarantee of Service
Occasional Monarchy guarantee that you will receive live and healthy butterflies in the quantity and delivery location agreed upon during the order process.
We also guarantee that they will arrive in time for your event or your money back (up to the value of the butterflies).
This delivery guarantee applies to orders scheduled to arrive the day before the event and on a weekday; however, the guarantee does not apply for short notice, ‘same day’ and/or Saturday deliveries, and is made in good faith; acknowledging that there are occasional delays with couriers due to weather or other ‘acts of God.’
No refunds can be given where the recipient is unavailable for delivery. Our delivery guarantee is also void if you do not notify us of the missing package by 3PM on the day that your butterflies are supposed to arrive.
Terms of Payment are strictly in advance. A non-refundable deposit is required at the time of booking.
Cancellation Policy for Live Butterfly Orders
There is a minimum 10% handling fee for any cancellation, regardless of circumstances. In the event that it becomes necessary to change the date of your event, every effort will be made to transfer your order to the new date. Any additional costs associated with making such changes will be your responsibility.
Occasional Monarchy is not obligated to provide a refund should you change your mind, or cancel the event.
5 or more weeks prior: 10% minimum fee
3-4 weeks prior: 20% minimum fee
less than 28 days prior: 50% minimum fee
less than 14 days prior: 100% minimum fee
We do offer a bad weather exclusion to the cancellation policy shown above. If the weather is forecast to be either too cold or too rainy for a successful butterfly release, you may cancel up to 5 days prior to your event and receive a full refund, less a 10% processing fee. This exclusion is NOT available for orders larger than 2 dozen butterflies.
The term “Occasional Monarchy” or “us” or “we” refers to the owner of the website.
The content of the pages of this website is offered in good faith, for your general information and use only.
It is subject to change without notice.
All care is taken, however, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We have made every effort to make all photos and descriptions of the products that are listed on this website to be an accurate representation of the actual product. Aspects such as colour will vary depending on the user’s monitor, so we can not be responsible for colour variations of items. Also from time to time there may be information listed on this website which contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologise for any inconvenience this may cause you.
ORDERS AND PAYMENT
All orders are subject to acceptance and availability. Prices listed on this website are indicative only, and may vary due to packaging or shipping costs. Occasional Monarchy reserves the right to change prices without prior notice.
Payment processing is done through e-banking and/or Paypal.
All payments are subject to authorisation and validation checks. We will not be liable to you or any third party for refusing to process a transaction or suspending any transaction after processing of that transaction has begun. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. In the absence of any negligence on our part, we are not liable for any loss suffered by user if a third party gains unauthorised access to any data provided when accessing or ordering from this website.
We make every effort to deliver on estimated times, but any delivery specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. Special rush deliveries can usually be arranged but will usually be subject to additional charges.
LOSS OF MERCHANDISE IN TRANSIT
Orders shipped to you directly from Occasional Monarchy, include a delivery tracking number, and a signature requirement upon delivery.
If the order is verified as lost in transit to you, we will make a claim with the shipping company for compensation on your behalf.
LINKS TO OTHER WEBSITES
This website also includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). Please be aware when you leave our website that we are not responsible for websites not operated by us. We are not responsible for any liability related to the products, delivery or transaction through these websites.
COPYRIGHT AND WEBSITE ACCESS
Occasional Monarchy grants you a limited license to access and make personal use of this website. The entire contents of this website, including the Occasional Monarchy logos and product and service images and names are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Occasional Monarchy, or other third party licensors. Without Occasional Monarchy’s prior written permission, you agree not to display or use in any manner, Occasional Monarchy logos. You may only download and print parts of the different areas of our website for your own non-commercial use. This is provided that you agree not to change or delete any copyright or ownership notices from the materials.
Featured articles on this website or its associated blog may not be reproduced without our prior permission, or the respective authors. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
LIMITATION OF LIABILITY
This website and all contents of this website are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this website, that it is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this website, and that The Monarchy shall not be liable for any damages of any kind related to your use of this website.
As with most other websites, we may collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.
This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums. You can chose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.